Oolo

Support

Help with Oolo

Write to support@oolo.me. A person reads every message. Please don’t send health records or screenshots of results: we don’t need them to help, and Oolo is built so that we never see them.

Common questions

Do I need an account?

No. Oolo works without an account and keeps your records on your device. An account exists only if you turn on the optional end-to-end encrypted sync, and it is a random identifier, not your name or email address.

How can I try it without my own records?

On first launch, tap “Explore with sample data”. Every screen fills with a made-up profile, and a banner says so. You can remove the sample data at any time.

A value was read wrongly

Open the value and edit it; every value links to the page it was read from. Oolo reads documents with software on your device, and software makes mistakes, so always check values against the original report.

Apple Health and Health Connect

Oolo only reads the types you allow and never writes to Apple Health or Health Connect. To change what it can read, use the Health app (iPhone: Settings, Apps, Health, Data Access and Devices) or Health Connect (Android: Settings, Security and privacy, Privacy, Health Connect, App permissions).

Purchases and restoring them

Purchases go through the App Store or Google Play. After reinstalling, or on a new phone signed in to the same store account, open Settings, tap “Unlock Oolo once”, then “Restore purchase”. Refunds are handled by the store: reportaproblem.apple.com for the App Store, and Google Play’s refund page for Google Play.

Medical questions

Oolo is not a medical device and can’t answer questions about your health. Please ask a qualified clinician. In an emergency, call your local emergency number. Read the medical disclaimer.

Export or delete your data

Your records live on your device, so you can export or delete them yourself, at any time, without asking us:

  • Export: Settings, Privacy, “Export everything”.
  • Delete everything on this device: Settings, Privacy, “Delete everything”.
  • Delete your sync account and every encrypted copy on our server: Settings, Sync, “Delete my synced data”.

If you no longer have the app or the device, see how to ask us to delete your sync account.

Other contacts